Delivery Information

• We only deliver to addresses in the United Kingdom , including the USA to those international countries specified.
• Orders are usually dispatched the same working day if ordered before 3pm (For guaranteed next day delivery call 1-212-586-7000 to avoid disappointment), but please allow up to 3 working days for delivery depending upon speed of royal mail service. For international orders please allow 7 to 10 working days for delivery. 
• All orders, within the United Kingdom (including USA ), over £30.00 are delivered free of charge using Royal Mail and will require a signature upon delivery. All orders are fully insured by Royal Mail or ourselves (Please note once signed for delivery at your delivery address responsibility of ownership is then yours).

Returns and Refunds

If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 14 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). Unless faulty, we can not accept the return of watches that have been worn, personalised or had their bracelets adjusted.

Items must be returned within 14 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.

In the unlikely event that you receive a watch that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a watch to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the watch was wrongly ordered by yourself.

This returns policy does not affect your statutory rights.

How To Return An Item:

Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.

To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10.00 administration fee.

Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website's ‘track and trace' facility. If a parcel does go missing and never reaches us it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it then we shall deduct that amount plus a £10.00 administration fee from any refund.

Please send all returns to the following address:

1335 Avenue of the Americas - Manhattan - New York -10019

United States Tel: 1-212-586-7000 Fax: 1-212-315-1374

www.watches4u.com - info@watches4u.com

Watches Under Guarantee

All of our watches are covered by their manufacturer's guarantees, please consult your guarantee booklet for information on the length its length. You should keep any guarantee booklets and cards safe so that they are available if necessary.

We strongly recommend that you read the guarantee as this informs you what is and what is not covered, but we have included a general guide below.

The manufacturer's guarantee covers malfunctions that arise due to defects in materials and workmanship.

The manufacturer's guarantee does not cover damage to the bracelet, strap, attachments or the glass crystal due to normal wear and tear, accidental damage and excessive wear and tear/abuse. It also does not cover water damage done to the watch if it has been used outside of the manufacturer's recommended guidelines. The guarantee is usually rendered void if unauthorised repairs have been carried out by someone other than an authorised dealer of the brand.

The manufacturer's guarantee is in addition to your statutory rights.

We always recommend that if your watch does develop a fault you take it into an authorised dealer of the brand who should be able to confirm whether it is covered under the guarantee or not.

If the watch does develop a fault which is covered by the guarantee then you can either return it direct to the manufacturer yourself, with a covering note outlining the problem and your guarantee booklet, or return it to us to send to the manufacturer on your behalf.

If you want to return it to us then we would ask you to include a covering note outlining what the problem is and containing a contact number. We also require you to send in your guarantee booklet, card or certificate. Upon receipt we shall check and test the watch to confirm any faults and whether they should be covered by the guarantee and then return it to the manufacturer as necessary. If we find that the problem is not covered by the guarantee we shall inform you as soon as possible. The turnaround time for repairs under guarantee is usually 3 to 4 weeks, subject to part availability. If there is going to be a longer delay then we shall contact you to inform you of this.

If the problem is not covered by the guarantee we can still get it repaired for you by the manufacturer but there will be a charge, inclusive of postage. We will inform you of this charge and if you wish to have the work done then we will need payment prior to the work being undertaken.